Information Technology (IT)
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DISTRICT 6 IT SUPPORT
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District 6 IT Support
STUDENT & FAMILY IT HELP DESK
How to receive help while remote
8:00 AM - 3:30 PM, Monday through FridayCall (970) 348-HELP (4357)
or
email: itsupport@greeleyschools.org
What to expect when contacting support
- When calling, please leave a detailed message with accurate callback information.
- When sending an email, please include as much detail as possible to describe the issue and include your best contact information.
- A ticket will automatically be generated and sent to all technicians operating the help desk.
- A technician will reach out to work on the issue, or schedule a time where you can come into one of the manned helpdesk locations if additional support and troubleshooting are needed.
- If it is determined that a new device is needed while on the phone, you will be directed to visit your home school to exchange the defective device.
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District 6 IT Support
EMPLOYEE IT HELP DESK
How to receive help while remote
8:00 AM - 3:30 PM, Monday through FridayCall (970) 348-6565
or
email: ithelpdesk@greeleyschools.org
What to expect when contacting support
- When calling, please leave a detailed message with accurate callback information.
- When sending an email, please include as much detail as possible to describe the issue and include your best contact information.
- A ticket will automatically be generated and sent to all technicians operating the help desk.
- A technician will reach out to work on the issue, or schedule a time where you can come into one of the manned helpdesk locations if additional support and troubleshooting are needed.
- If it is determined that a new device is needed while on the phone, you will be directed to visit your home school to exchange the defective device.